Customer Services (firstname.lastname@example.org)
1. Shipping costs will be charged in addition to the purchase price of your product, which is clearly displayed where applicable and included in the ‘Total Cost’ section at checkout.
2. We aim to dispatch orders within five (5) working days following the confirmation email. Please note that dispatch time might take longer due to high seasons-sales, unexpected events or availability of product.
3. We will carry out a pre-authorization check on the card used for purchase to ensure there are sufficient funds to complete the transaction. The product you have purchased will not be dispatched until this check has been completed and payment has been captured.
4. You will receive a shipping confirmation email once your parcel has been dispatched, indicating an estimation of the time of delivery. The promised delivery time starts from the moment you receive your shipping confirmation email.
5. Depending on where you are located, you will be given various delivery options. The exact cost of delivery will depend on the delivery option you choose. You will be able to find all the delivery methods available for your country during the checkout process.
6. You must provide us with complete and accurate delivery address information, as we cannot guarantee that we will be able to amend it after purchase. The customer is solely responsible for any error of delivery due to a lack of information or error on the delivery address while placing the order. Risk and ownership shall be transferred to you once the products have been dispatched from our warehouse.
7. Our carriers will make every effort to deliver your order within the promised delivery time. Nevertheless, delays are sometimes inevitable. Please contact our customer service if you have not received your parcel within the expected timeframe.
8. Our carriers do not deliver on weekends and public holidays.
Affected by Covid-19, there will be some delay on the delivery.
1. You can return products for reasonable reasons up to seven (7) days after receiving your order. Returns are not accepted for discounted items. In order to quality for a refund or exchange, you will also need to supply and fill out our Return Form.
2. As soon as your return reaches our warehouse and has been processed by us, we will issue a refund or an exchange. The return process can take up to 14 days from the moment you send back your product. The exchange process can take up to 7 days.
3. Once we have processed your return, you will receive a credit memo email. You will then receive your refund within five (5) working days. We will refund the amount paid, taking into account any discounts applied. The refund will not include any delivery fees you have paid. All refunds will be made using the same method of payment you used to purchase the product. If you paid by invoice, your payment provider might need to contact you for issuing the refund.
4. Please note that you can only return products purchased from the Site.